At Lemieux Shop, we are dedicated to the satisfaction of our global equestrian community. We understand the importance of receiving your equestrian gear promptly and in perfect condition. Our policies are designed to be straightforward and fair, ensuring your experience with us remains exceptional from the first click to the happy trails.

Shipping Information

We are proud to ship our products to a global audience (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully pick, pack, and process your order before it is handed over to our shipping partners.

Shipping Methods & Timelines:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery Time: 10-15 business days after shipment.
    • Cost: $12.95
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery Time: 15-25 business days after shipment.

Returns & Exchanges Policy

We gladly accept returns and exchanges for most unused, unwashed, and undamaged items within 15 days of you receiving your order. To be eligible, the item must be in its original packaging with all tags attached.

Important Note on Non-Returnable Items:

Due to health and safety reasons, we cannot accept returns or exchanges on the following product categories. All sales for these specific items are final.

  • Dewormers
  • First Aid Topical Wound Care
  • Fly & Insect Control (if opened)
  • Digestive supplements (if opened)
  • Electrolytes (if opened)
  • Hoof Care products (opened liquids, gels, or pastes)
  • Any opened or used grooming products (e.g., Clippers, shampoos, etc.)

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] using the template provided below. Include your order number and reason for return.
  2. Wait for Approval: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the Item: Securely package the item(s) and mail them to the address provided, including the RMA number clearly on the package.

Please note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).

Return Shipping Address:
Lemieux Shop Returns
1524 Birch Street
El Paso, TX 79905
United States

Refund Timelines and Methods

We aim to process refunds promptly upon receipt and approval of your return.

Timeline: Please allow 5-10 business days for us to receive and process your return. Once processed, your refund will be initiated and should reflect in your original payment method within 3-10 business days, depending on your bank or payment processor.

Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). For exchanges, we will ship the new item to you via your original shipping method once the return is received.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Lemieux Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name(s): [Name of the product(s)]
Reason for Return/Exchange: [Please briefly state your reason here]

Please provide me with the next steps and your return address.

Thank you,
[Your Full Name]

We value your trust and are committed to ensuring you are completely satisfied with your Lemieux Shop experience.

Happy riding!
The Lemieux Shop Team