At Lemieux Shop, we are dedicated to the satisfaction of our global equestrian community. We understand that sometimes a product may not be the perfect fit for you or your equine partner. That’s why we’ve created a straightforward and fair returns process to ensure your experience with us remains exceptional.

Our Return Policy

We gladly accept returns and exchanges for most unused, unwashed, and undamaged items within 15 days of you receiving your order. To be eligible for a return, the item must be in its original packaging with all tags attached.

Please Note: Due to health and safety reasons, we cannot accept returns or exchanges on the following product categories:

  • Dewormers
  • First Aid Topical Wound Care
  • Fly & Insect Control (opened items)
  • Digestive supplements (opened items)
  • Electrolytes (opened items)
  • Hoof Care products (opened liquids, gels, or pastes)
  • Any opened or used grooming products (e.g., Clippers, shampoos, etc.)

All sales for these specific items are final.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] using the template provided below. Include your order number and reason for return.
  2. Wait for Approval: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the Item: Securely package the item(s) and mail them to the address provided, including the RMA number clearly on the package. Please note: original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund.

Refund Timelines and Methods

We aim to process refunds promptly upon receipt and approval of your return.

  • Timeline: Please allow 5-10 business days for us to receive and process your return. Once processed, your refund will be initiated and should reflect in your original payment method within 3-10 business days, depending on your bank or payment processor.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).

For exchanges, we will ship the new item to you via your original shipping method once the return is received.

Return Shipping Address

Please ship your return to the following address after receiving your RMA number:

Lemieux Shop Returns
1524 Birch Street
El Paso, TX 79905
United States

Return Request Email Template

Copy and paste the template below into an email to [email protected] to request your return.

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Lemieux Shop Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of the product(s)]
  • Reason for Return/Exchange: [Please briefly state your reason here]

Please provide me with the next steps and your return address.

Thank you,

[Your Full Name]

We value your trust and are committed to ensuring you are completely satisfied with your Lemieux Shop experience. Happy riding!

The Lemieux Shop Team