Welcome to Lemieux Shop’s FAQ page! We’re dedicated to serving the equestrian community with premium products and exceptional service. Below you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.

Products & Orders

What types of equestrian products do you offer?
We specialize in comprehensive horse care and riding equipment including bits, bridles, blankets, calming supplements, clippers, coolers, dewormers, digestive aids, electrolytes, first aid supplies, fly control products, grooming equipment, halters, hoof care products, vitamins, and performance horse wear.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries, excluding some remote regions and parts of Asia due to logistical constraints.
What shipping options are available?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Our team processes orders within 1-2 business days before shipment. This includes order verification and careful preparation of your items.
Can I track my order?
Yes! Once your order is shipped, we’ll email you a tracking number so you can monitor your delivery in real-time.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. Please contact our customer service team at [email protected] to initiate a return.
How do I start a return?
Simply email us at [email protected] with your order details and reason for return. We’ll guide you through the process and aim to make it hassle-free.
When will I receive my refund?
Refunds are processed once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account, depending on your payment method.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save shipping preferences, and view order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and follow the instructions sent to your email address.
How can I update my account information?
Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and payment methods.

Product Quality & Recommendations

Are your products quality tested?
Absolutely! We carefully select all our products to meet the high standards of the equestrian community. From digestive supplements to performance tack, we ensure everything we offer is of premium quality.
Can you help me choose the right product for my horse?
While we recommend consulting with your veterinarian for specific health concerns, our customer service team can provide general guidance on product selection based on your described needs.

Still have questions? Our customer service team is here to help!

Email: [email protected]

Lemieux Shop | 1524 Birch Street, El Paso, US 79905 | newequestriandeals.com